BSF Leader's Meeting -13 Feb 16 (part 2)

GL’s Leadership Development Responding to Controversy
Appropriate reaction to controversy

Category 1 – Sentence or phrases that can be used to intervene when someone is offended or a disagreement becomes disrespectful.
This is not the platform to discuss the subject…lets come back…
Let’s hear from others……….
“Hold” Let’s not get too excited…
Can we move to the next question…
Due to lack of time… let’s move on..
Let’s remember our ground rules
Sorry let me cut in….
We are here to learn together
Thank you both Next Question?
We can take this further in fellowship
We need to continue thinking about this ...
Listen to the lecture ....
What does the Bible say?
Let’s be forbearing
We hear you ... Another view?
Let’s take it off-line
WWJD

Category 2 – Questions to ask during a follow up with a GM who was offended during the DG.
How are you?
Would you mind if we ……
Were you offended?
How did you feel about…….
Has the issue been resolved?
How are you processing it now (affirmation)
I appreciate your sharing…, are you surprised?
How have you benefitted?
How can we move forward?
How can we do better next time?
How can we build on the group better?